Returns and Replacement
Our Commitment to You: We agree to deliver a high quality finished product to you in new and excellent condition. If your item arrives damaged or defective after inspection within 48 hours of delivery, please contact us by phone, email or in person to file a warranty claim so we can arrange to repair or replace your product.
You must return all damaged merchandise in original packaging at your expense until we assess the damage. If we verify the damage is the responsibility of the shipping carrier or it left our shop defective we will reimburse your shipping costs and repair or replace it with equal or greater value during the warranty period disclosed at the time of delivery. We do not give cash refunds.
Limited Manufacturer’s Warranty: The leather and stitching of each instrument strap, belt, gun sling or larger accessory, is backed by a 5 year, non-transferable warranty upon receipt of delivery to cover general quality and craftsmanship at no charge under normal usage during the warranty period. If abusive action is suspected, a qualified representative of CT Music Straps will assess the extent of the damage and determine if covered by our limited warranty. Special settings, such as rhinestones, are only covered up to 1 year from delivery date for adhesion and mounting quality. CT Music Straps will not be responsible for breakage of rhinestones due to abuse or neglect.
Extended Maintenance Warranty: Extended warranty repair and replacement plans can be purchased separately for customers who subject their accessories to heavy wear and tear. Contact us for pricing details on this long-term maintenance plan.
Care and Maintenance Striving for the best craftsmanship and LOW MAINTENANCE, the color and finish of our handcrafted products is designed to be long-wearing and water damage resistant. Yet they are not indestructible. Avoid bringing leather articles in contact with chemicals such as alcohol or acetone as they can remove some finish. If wear or tear is excessive, a qualified representative of CT Music Straps Inc. shall make this assessment, and repairs will be at the cost of the client.
Liability Exemption Clause (For Instrument Straps, Gun Slings in particular)
CT Music Straps Inc. or any of its representatives are not responsible for any damage done to the client’s musical instrument or firearm after delivery has taken place, upon receipt, and all modifications to the strap are completed with the final fitting. Future adjustments in regards to the “hole attachment tightness” and connections are not included after initial fitting due to normal wear and tear, although a representative will be more than happy to assess the strap and determine a surcharge.
IF YOU EVER HAVE A PROBLEM WITH A CT MUSIC STRAP, OR HANDCRAFTED ACCESSORY by Designer Leatherworks, PLEASE CONTACT US AND WE WILL WORK WITH YOU. Back to Custom Terms .